We take complaints about our work, staff and levels of service very seriously. If you wish to make a complaint, please complete the online form here
If you are struggling to complete the online form, you can print a paper form below or request one from reception at the surgery.
What information we will need from you
We will need:
- a clear, detailed description of what your complaint is about
- copies of any letters or emails related to the complaint
- your email address or postal address (so we can reply)
- We aim to respond to complaints within 10 working days. If we can’t reply to you within this time, we will let you know and tell you when you can expect a reply
What happens next
When you’ve made your complaint, we will:
- send an email to let you know that we’ve received it (as long as you’ve provided a valid email address)
- investigate your complaint, and provide a written response to the issues you have raised.
Complaints to The Black Country Integrated Care Board (ICB)
From 1st July 2023 the way you raise a complaint about Primary Care Services Changed. If you wish to complain to the commissioner, instead of contacting NHS England you will now need to contact the Black Country ICB.
For more information about these changes please visit their website here.
If you do not want to complaint to the practice directly you can raise any issues with The Black Country ICB.
You can do this by:
- Telephone: 0300 0120 281
- Email: firstname.lastname@example.org
- Writing to them at: Time2Talk, NHS Black Country Integrated Care Board (ICB) Civic Centre, St Peter’s Square, Wolverhampton, WV1 1SH
What to do if you’re not satisfied
If you are not satisfied with the outcome of your formal complaint, you can contact the Parliamentary and Health Service Ombudsman.
Parliamentary and Health Service Ombudsman
Helpline: 0345 015 4033
NHS Choices for complaints to other NHS organisations