Friends and Family Test Results
We asked “Overall, how was your experience of our service?”
- We have had 510 responses in June 2024
- 92.9% of patients responded ‘Good’ or ‘Very good’
- 2.9% of patients responded ‘Neither good nor poor’
- 4.1% of patients responded ‘Poor’ or ‘Very poor’
- 0.1% of patients responded ‘Don’t know’
Positive comments
“Not long wait and Very efficient.”
“I was found an appointment promptly, the reception staff are always very kind and helpful”
“I got a F2F appointment within a day of my online appointment and I felt that the information and advice that I was given was very useful.”
Areas for improvement
“My appointment was at 4pm I wasn’t seen till 4.15pm.”
“I would like to be informed who I get to see “
Please complete a Friends and Family Test feedback form if you have any suggestions to improve how the Practice operates or manages its services.