Friends & Family Test

Friends and Family Test Results

We asked “Overall, how was your experience of our service?”

  • We have had 3852 responses since Friday 23rd March 2023
  • 92.6% of patients responded ‘Good’ or ‘Very good’
  • 3.3% of patients responded ‘Neither good nor poor’
  • 3.2% of patients responded ‘Poor’ or ‘Very poor’
  • 0.9% of patients responded ‘Dont know’

Positive comments

“The Doctor, Receptionist and Office Member were very helpful.” 

“Dr Chan was extremely kind and caring towards me. Spoke with compassion and warmth.” 

“I got a F2F appointment within a day of my online appointment and I felt that the information and advice that I was given was very useful.” 

Areas for improvement

“My appointment was at 4pm I wasn’t seen till 4.15pm.”

“I would like to be informed who I get to see “

Please complete a Friends and Family Test feedback form if you have any suggestions to improve how the Practice operates or manages its services.

Friends and Family Test

Overall, how was your experience of our service?