Complaints - Rushall Medical Centre

If you are not satisfied with our service or have a grievance you would like to raise. Please complete the below form and we will respond back to you as soon as possible.

Please note that if you are making a complaint on behalf of someone else their consent is required to disclose information.

Complaints Form

Complaints Information Leaflet

Complaint Form

We are sorry that you are not entirely satisfied with the service that you have received at Rushall Medical Centre. Please complete this form with as many details as possible about your concerns – we will respond to you as soon as possible and try to resolve the issue.

Are you complaining on behalf of yourself or someone else?

Myself

Someone else

Your Details

Full Name

Address

Street Address Address Line 2 City Postcode

Date of Birth

Patients Details

Full Name

Address

Street Address Address Line 2 City Postcode

Date of Birth

Age of Patient

Contact Details of Complainant

Home Telephone Optional

Mobile Telephone Optional

Email Optional

Consent

I acknowledge and agree that in order for the practice to respond to the complaint that information in my medical records will be disclosed to those persons named on this form, but only so far as is necessary to answer the complaint.

Details of Complaint

Date of the event

Name(s) of persons involved

Reason for complaint

Complaints to The Black Country Integrated Care Board (ICB)

If you are not satisfied with the response to your complaint with the practice or wish to raise a complaint directly with the commissioner, you can do so by contacting the Black Country ICB.

From 1st July 2023 the way you raise a complaint about Primary Care Services Changed. If you wish to complain to the commissioner, instead of contacting NHS England you will now need to contact the Black Country ICB.

For more information about these changes please visit their website here.

We encourage all those with a concern to contact us in the first instance so that we can provide support to resolve the issue. You can do so by:

Completing the online form above

Telephone – 01922 622212 (ideally avoiding peak hours between 8am-10am)

Email – clinicalinfo.m91019@nhs.net

Writing to us – Rushall Medical Centre, 107 Lichfield Road, Walsall, WS4 1HB

However, you can choose to contact the Black Country Integrated Care Board (ICB), Time to Talk Team by:

Complaint form: Complaint Form :: Black Country ICB

Post: Time2Talk, NHS Black Country Integrated Care Board (ICB) Civic Centre, St Peter’s Square, Wolverhampton, WV1 1SH

Website: https://blackcountry.icb.nhs.uk/have-your-say/time-2-talk