If you are not satisfied with our service or have a grievance you would like to raise. Please complete the below form and we will respond back to you as soon as possible.

Please note that if you are making a complaint on behalf of someone else their consent is required to disclose information.

Complaints to The Black Country Integrated Care Board (ICB)

If you are not satisfied with the response to your complaint with the practice or wish to raise a complaint directly with the commissioner, you can do so by contacting the Black Country ICB.

From 1st July 2023 the way you raise a complaint about Primary Care Services Changed. If you wish to complain to the commissioner, instead of contacting NHS England you will now need to contact the Black Country ICB.

For more information about these changes please visit their website here.

We encourage all those with a concern to contact us in the first instance so that we can provide support to resolve the issue. You can do so by:

Completing the online form above

Telephone – 01922 622212 (ideally avoiding peak hours between 8am-10am)

Email –

Writing to us – Rushall Medical Centre, 107 Lichfield Road, Walsall, WS4 1HB

However, you can choose to contact the Black Country Integrated Care Board (ICB), Time to Talk Team by:

Complaint form: Complaint Form :: Black Country ICB

Post: Time2Talk, NHS Black Country Integrated Care Board (ICB) Civic Centre, St Peter’s Square, Wolverhampton, WV1 1SH